Customer Relationship Management
Today the enterprises are using IT to integrate internal organization resources and external marketing strategies to understand and fulfill their customers’ needs. Web Based CRM concerns all forms of managing relationships with customers making use of information technology (IT).
Web Based CRM Development
Web Based CRM can be a perfect answer if we need a fast and affordable CRM solution. Clients are only responsible for the upkeep and maintenance of own computers.
You need not require a dedicated server for Web Based CRM software. In on site CRM you need to periodically check updates and latest versions. But in web based software all updates are done automatically for an effective Web based CRM development.
Marketing Automation
Campaign Management
Customer Service Management
Enterprise Document Management
Sales/Marketing Analytics
Custom CRM Modules
Mobile, wireless and offline editions, add-ons and syncs
Real-time reports and analysis with custom filters
Open source web based CRM software with custom modules
Cybermount’s web based CRM solution lets you work from anywhere you want and allows you to access all your information anytime, anywhere all using just a web browser. Best of all, it is entirely customizable to suit custom business needs.
You can collect customer support requests from different channels, assign cases to the appropriate team or agent, easily recall the best solutions to customer problems, escalate support cases when necessary, direct customers towards web based solutions, conform to service level agreements, and identify areas where service can be improved.
Cybermount's web based CRM solution is scalable, flexible and affordable which is dedicated entirely for your customized needs.
Advantages
Most advanced CRM tools updated regularly for free
Centralized remote enterprise database accessible online
Integration with office software applications
Better employee and customer contact management
360 degree view of customers
Enterprise data security and backup